Sharing the latest advisory from GCash as of 4 PM.
The app is now up for service and the missing funds were returned to the users. GCash further reassures all customers and emphasizes cybersecurity measures.
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Be part of history and join Globe's National SIM Registration Week
Over 500 Assistance Desks rolling out nationwide,
GlobeOne app now open for prepaid SIM registration
Globe, the Philippines’ leader in mobile, on Monday launched the first ever National SIM Registration Week (NSRW), rolling out assistance desks in over 500 locations across the country from February 20, 2023 onwards to make it easier for customers to register their SIM cards.
Globe Consumer Mobile Business Head Darius Delgado and Channel Management Group Head Cleo Santos spearheaded the launch together with National Telecommunications Commissioner Ella Blanca Lopez, Department of Information and Communications Technology Undersecretary Anna Mae Lamentillo, and Makati Mayor Abigail Binay at a Globe facility in Makati City.
The initiative is part of Globe’s goal to reach out to customers, especially senior citizens, PWDs, pregnant women, users of basic phones and those with no internet access to get them compliant with the SIM Registration Act before the April 26, 2023 deadline.
"The National SIM Registration Week is a momentous initiative that will bring together Filipinos across the country to register their SIMs and move us closer to our goal of reducing spam and scam text messages, which is the intent of the SIM Registration Act. It's a historic moment for Globe as we endeavor to get closer to our customers through online channels and on-site booths. We encourage our customers to be part of this activity. Together let’s keep the online space safe and secure," said Delgado.
Customers who complete SIM registration during National SIM Registration Week and those who register online are entitled to join an exclusive Globe raffle and win tickets to the highly-anticipated annual outdoor music and arts festival Wanderland and the Arctic Monkeys concert in March. The promo, open to all successful SIM registrants, is open until February 28, 2023.
In partnership with the Makati City local government unit, Globe is also offering Makatizens assisted registration services at the Makati City Hall open parking area from February 20 to 24, 2023.
Globe is undertaking multiple initiatives to reach its customers for SIM registration. With roughly 86.7 million SIMs under its network and only three months left to register, the Globe Group has tapped its affiliates, subsidiaries, and the full support of the #OneAyalaGroup to drive registrations.
Since January, Globe has deployed assisted registration hubs across 90 remote areas in support of government-led SIM registration assistance. It also partnered with Puregold in holding assisted registration in 30 strategically selected branches and provided assisted registration during the Sinulog festival in Cebu and the Dinagyang festival in Iloilo.
Globe is committed to make SIM registration simple and convenient, and it has implemented various measures to ensure that everyone can meet the April 26 deadline. Aside from the registration booths, Globe Prepaid and TM customers can also conveniently register via the GlobeOne app or by visiting new.globe.com.ph/simreg.
For Globe Postpaid and Platinum customers, meanwhile, completing SIM registration takes just one step. As soon as the customer receives the call to register SMS, simply text SIMREG to 8080 to confirm that details earlier submitted to Globe during the postpaid plan application are updated.
The SIM Registration Act requires the registration of all SIMs as a major measure against the proliferation of criminal activity, including smishing and other mobile phone and online scams that have spread due to the anonymity of unregistered SIMs.
Globe urges all Filipino mobile users to register their SIMs and support the campaign to beat spam and scam text messages and cybercrime. For more information on the SIM registration process and how to register, visit https://www.globe.com.ph/help/sim-registration-act.html.
Leading digital solutions platform Globe warns the public against unscrupulous groups and individuals who are taking advantage of the SIM registration law to scam people.
“We have received reports that there are groups and individuals taking advantage of the new law by sending misleading text messages to unsuspecting mobile phone users. We would like to remind our customers to ignore these messages and report them to our Stop Spam website,” said Anton Bonifacio, Globe Chief Information Security Officer.
Bonifacio said text messages informing users that their SIMs have been deactivated are just a ploy to get their personal information and hard-earned money. The SIM Registration law has yet to take full effect as its implementing rules and regulations are still being finalized.
All Globe and TM customers will be duly informed once the IRR is in place.
Republic Act 11934, or the SIM Registration Act, was signed into law on October 10, 2022 and aims to provide accountability for those using SIM cards and aid law enforcement in tracking perpetrators of crimes committed through mobile phones.
The move is expected to boost government initiatives against fraud perpetrated through text and online messages, which have become more prevalent in recent years.
Under the law, users can only activate their new SIMs by registering with their provider. Existing subscribers, meanwhile, must register within 180 days from the start of the law’s implementation or risk having their SIM deactivated.
Latest data show that Globe blocked more than 32.2 million scam and spam text messages in just two weeks after implementing measures to block uniform resource locators (URLs) in person-to-person text messages.
From September 28 to October 13 this year, it blocked about 2.4 million SMS with clickable links daily. From January to September 2022, meanwhile, it blocked 1.3 billion spam and scam messages, already exceeding the 2021 full year total of 1.1 billion.
To date, Globe has spent P1.1 billion on a system that detects and blocks spam and scam SMS. Its 24/7 Security Operations Center filters unwanted messages, including app-to-person and person-to-person SMS of international and domestic sources.
Globe continues to encourage its customers using Android devices to install spam filters on their phones. Learn how through this instructional video.
To learn more about Globe, visit www.globe.com.ph.
Globe, the leader in Mobile, welcomes the release of the implementing rules and regulations (IRR) of the SIM Registration Act for standard enforcement of the law.
The IRR, crafted by the National Telecommunications Commission in consultation with the telco industry, has also gone through public hearing. It is expected to lay down the SIM registration procedure and guidelines that all public telecommunications entities (PTEs) must follow in creating their respective registration platforms. The IRR is expected to take effect on December 27, 2022.
In compliance with the law, Globe will launch its online SIM registration platform and start selling new SIMs in deactivated mode. All new SIMs must be registered immediately to enjoy Globe services, while existing SIMs should be registered within 180 days or six months from the effectivity of the law.
There are an estimated 87.9 million SIM users under the Globe network.
“Globe is proud to be part of the technical working group that crafted the IRR, which we hope will pave the way for an orderly and timely SIM registration for all SIM users. We will continue our close collaboration with the government to ensure full implementation of the SIM Registration Act to achieve our shared goal of stopping cybercrime, including SIM-aided fraud,” said Globe Group President and CEO Ernest Cu.
“Our goal is to have a SIM registration process that is seamless, secure, inclusive and convenient for our customers,” he said. Cualso mentioned that Globe has existing customers who are currently not using smartphones and may not be digital savvy. Globe shall put in place a special assistance process for these customers so they can go through the registration as well.
The passage of the SIM Registration Act is a significant step forward in fighting fraudsters who have been taking advantage of SIM use anonymity in their illicit activities.
This measure complements Globe’s long-standing fraud protection efforts, including investments in filtering systems, proactive blocking of scam and spam SMS, and data sharing partnerships with banks and other financial institutions.
Globe will release more information about its SIM registration platform and procedure on its official channels in the next coming days.
To learn more about Globe, visit www.globe.com.ph.
We would like to share this milestone for the Hapag Movement, Globe's sustainability and social responsibility program that aims to provide support for vulnerable families through hunger alleviation and sustainable livelihood programs
With every purchase of a SMAC card and every checkout, shoppers can now help support a family in need.
Leading digital solutions platform Globe and SM Advantage Card (SMAC), the loyalty card of retail giant SM, have come together to help put meals on the table of those in need through the Hapag Movement, Globe’s technology-driven program against involuntary hunger.
“We are excited to partner with SMAC at the most joyful time of the year so we can bring cheer to our fellow Filipinos who continue to suffer due to involuntary hunger. Now, it’s easier for shoppers to share their blessings to the needy, bring food to the table, and get assistance for decent livelihood as we mark this Christmas season post-pandemic,” said Globe Group Chief Sustainability and Corporate Communications Officer YolyCrisanto.
“Our collaboration with Globe for the Hapag Movement is apioneering partnership for us as it aligns with the SM brand’s goal of providing support to Filipinos every way we can. This is the time for us to rally behind this cause to help those who continue to reel from the impact of the pandemic and challenges due to rising living costs. Ibalik natin ang sarap ng Pasko,” said Jay Beltran, SMAC SAVP Head of Sales and Marketing.
Through the partnership, P50.00 will be donated to the HapagMovement and other SM Foundation programs for every purchase of a new SMAC card.
On top of this, SMAC members who will shop select items at the SM Store, SM Beauty, SM Appliance, Kultura, Surplus, Our Home, Baby Company, Crate and Barrel, Levi's, The Body Shop, Forever21, Ecco, and Miniso will earn up to 1,000 EXTRA SMAC Points, and half of the EXTRA points they earn will be donated to the movement starting December 15, 2022 until January 15, 2023, in time for this season of giving.
“We celebrate the season of giving with our SMAC members with the gift of giving— letting them share blessings with our most vulnerable kababayans,” Beltran said.
Globe’s Hapag Movement leverages on technology and collaboration to help 100,000 families experiencing involuntary hunger through supplemental feeding and livelihood support.
Globe initiated the program to help Filipinos severely affected by the pandemic, with its effects still felt until today. An estimated 2.9 million individuals reported suffering from involuntary hunger as of October this year, largely unchanged from the quarter before, according to a Social Weather Stations Survey.
To learn more about the Hapag Movement, visit its official page. You may also visit smac.ph or download the SMAC app to know more.
Please also check out these links:
https://web.facebook.com/watch/?v=648344157039919&_rdc=1&_rdr
💙 💙 💙 💙 💙
For more information, please contact:
Yoly C. Crisanto
Chief Sustainability and Corporate Communications Officer
Globe Group
Email Address: gtcorpcomm@globe.com.ph
Globe Press Room: https:/ www.globe.com.ph/about-us/newsroom.html
Twitter: @talk2GLOBE │ Facebook: http:/ www.facebook.com/globeph
Creates #SariSaringRewardingExperiences for customers in annual 917 celebration
Amidst the ongoing global health crisis, Globe endeavors to bring joy to its customers via better connectivity and innovations that uplift the lives of the Filipino people.
Through its annual 917 Day celebration, Globe continues to reinvent ways to share compassion and care, and provide customers with #SariSaringRewardingExperiences.
GIFLand is a virtual amusement park featuring the new offerings, treats and activities that are in store for Globe customers, which they can access right at their fingertips.
The festival highlights the many ways Globe values its customers, to play a more meaningful part in their everyday lives.
Chief Commercial Officer Issa Guevarra-Cabreira shared in the Globe Innovation Fest (GIF), “The core of what we do is to provide a richer, fuller, more rewarding experience to our customers. We continuously strive to deliver innovations across our products and services — with our customers at front and center of why we do it.”
September 17 or 917 is the time of the year when Globe shows its appreciation to its loyal customers. It is inspired by the company’s original and longstanding 917 prefix.
“Tuwing nasisiyahan ang isang Globe customer, ibig sabihin we did our job well. Their wonderful experience is the reward Globe strives for. Yan ang joy na hinahabol namin, whether it’s joy between two people or the joy that brings hope to a nation of more than a hundred million,” added Guevarra-Cabreira.
A GDay to share rewarding experiences with our customers and communities
Bianca Wong, Head of the Feel Valued Tribe at Globe, showed how people could enjoy GDay Everyday with the sari-saring rewarding experiences at GIFLand, encouraging the audience to multiply good vibes through sharing. What makes the 917 celebration really special this year is that customers can share their rewards with communities needing help.
An example of this is Globe’s G Legends Cup, an amateur mobile gaming tournament that lets winners share their prize with their beneficiary of choice. Other exciting activities include G Chance the Raffle, the G Super Sale, G Business Summit, and G Music Fest where customers’ participation in each program contributes to collective support to Globe’s partner beneficiaries.
Another innovation launched at GIFLand is Shop & Pay, a self-service, highly-interactive one-stop shop for all your essentials in Globe.
Gino Guinto, Globe’s Vice President for Retail Sales Operations gave audiences a virtual walk-through of the new technology, highlighting its convenience and accessibility.
He said, “Sa panahon ngayon, kailangan talaga nating makasiguro na ligtas tayo tuwing lumalabas tayo ng ating mga bahay, kaya pinadali namin ang mga transactions ng ating mga customers to lessen their risk of exposure sa Globe Shop & Pay.”
Be it a request for a mobile or broadband plan, a handset, 917 apparel and merchandise, the new Globe Shop & Pay is sure to make transacting with Globe safer and more convenient for customers. It also features a vending machine to pay bills, buy load, call card or SIM, and cash-in via GCash.
At the GDay Circus Tent, Globe unveiled the new GlobeOne Super App, which combines the features and experiences of all existing apps — GlobeOne, TM, Globe At Home, and Globe Rewards. It aims to be the one app that will empower Globe customers to access all of their essential transactions and accounts, be it topping up their prepaid mobile or broadband plans, redemption of rewards or payment of bills.
“With an app that has everything, we made sure that the experience is easy for our customers for their everyday use. Sa GlobeOne app, customers can have easy access to Globe Rewards that they need in their everyday lives — rewards such as KonsultaMD, game pins, discounts to restaurants,” said Juuya Reyes, Product Owner of the GlobeOne App.
He shared, “We think it’s also important for our customers to have control over their promos. With GoCREATE, customers can customize their own promos based sa needs nila. Sila mismo have a say on what goes in their own promo. Pwede nilang piliin, for example, how much data to use, how long it will run, and kung saan gagamitin.”
Para #GDayEveryday, customers can now download the new GlobeOne app for FREE in the Apple Store and the Google Play Store.
In line with Globe’s mission to drive digital adoption and transformation in the Philippines, they also shared exciting updates on the Globe Online Shop. Globe’s Digital Experience Lead, Mitch Opao, happily shared to customers that they can do more on the platform, including renewing their mobile plans, ordering their Home Prepaid WiFi devices online, tracking its delivery, and paying cashless via GCash.
Globe supports the United Nations Sustainable Development Goals, particularly UN SDG No. 9, which recognizes the importance of infrastructure and innovation as crucial drivers of economic growth and development, and UN SDG No. 12 on sustainable consumption and production. It is committed to upholding the UN Global Compact Principles and 10 UN SDGs.
